Vehicular
Insurance Claim

1. Report to the nearest police station for investigation and secure a copy of the police investigation report.
2. SUBMIT ALL THE REQUIRED DOCUMENTS either to the Home Office, branch or agency where you acquired your insurance.
3. The outlet where you filed your documents shall assign your claim to the Company’s Technical Department for the inspection of the unit to determine the fair extent of damage sustained.
4. PLEASE COMPLY WITH THE ASSIGNED SCHEDULE FOR INSPECTION TO AVOID DELAY.
5. The outlet where you filed your claim will inform you of the approved amount of claim and the amount of your participation in betterments. This will be done either by:
   • Letter of Authority (LOA) addressed to the shop which will undertake the repair, or
   • Cash Settlement
6. Important Reminders
   Never have your unit repaired without approval of the Company’s Claims Division. This is a ground for denial of claim.
   In case insured unit is disabled, assured is required to make arrangements for safekeeping of the insured unit, as stated in your policy.
   We strongly suggest that the photocopies of the first five general requirements be readily available (preferably inside the glove compartment of your car).
   Make sure that you and your driver is in possession of a valid Driver’s License with the applicable restriction code stated therein.

• Complete photocopy of the face of the Policy Contract and Policy Schedule
• Photocopy of the Official Receipt (OR) of premium payment
• Photocopy of Endorsement (if any)
• Photocopy of Car Registration and Motor Vehicle Registration Receipt
• Photocopy of Driver’s License and OR
• Police Report
• Affidavit of the driver (if the circumstances are not clear in the police report)
• Pictures showing the extent of damage of the unit and plate no.
• Stencils of motor and serial numbers

For Total Loss

• Purchase Invoice/Delivery Receipt
• Outstanding balance from the bank (if mortgaged)

For Carnap

• Complaint Sheet
• Alarm Sheet
• Original Keys
• Purchase Invoice/ Delivery Receipt

For Third Party Property Damage

• Insurance Policy of the Third Party
• Car Registration and Official Receipt of the Third Party
• Driver’s License and Official Receipt of the Third Party
• Certificate of No Claim from Third Party Insurer
• Stencil of Motor and Chassis Number of Insured and Third Party vehicles
• Colored pictures (if available)
• Estimates (if available)

For Third Party Other Than Vehicle

• Colored pictures of the damaged property
• Estimated cost of repairs of the damaged property
• Proof of ownership
• Stencil of Motor and Chassis Number of insured vehicle
• For Third Party Bodily Injury
• Medical Certificate
• Receipts of Medicine
• Hospital Bills
• Birth Certificate (if minor)
• Stencil of Motor and Chassis Number of Insured Vehicle
• For Third Party Death
• Death Certificate certified or authenticated copy
• Funeral Receipts
• Marriage Contract (if married) certified or authenticated copy
• Birth Certificate (if minor or single) certified or authenticated copy
• Stencil of Motor and Chassis Number of Insured Vehicle