Working at PhilBritish
We bring talent, invest in it and nurture it.
As one of the pioneers in general insurance in the company, our workforce has become a force to reckon with. Come and grow with us, we’re excited to discover the unique ideas, skills and perspectives that you can bring to PBAC.
We aspire to be the insurance company of choice not only by our policy holders but also by those who are seeking to work for a trustworthy company. We continue to create exciting employment opportunities and offer a competitive benefit package.
The Business Analyst serves as a strategic partner in the digital transformation of insurance operations, bridging business needs with technology solutions. This role focuses on enhancing customer experience, streamlining underwriting and claims processes, and supporting regulatory compliance through innovative digital platforms.
Qualifications
- At least 3 years of experience in IT management or a similar role, with work experience in business analysis, preferably in insurance or financial services.
- Experience with digital platforms, CRM systems, and core insurance systems.
- Proficiency in tools like JIRA, Confluence, Visio, and data visualization platforms (Power BI, Tableau).
- Experience with IT security, compliance, and IC regulatory standards.
The Sales Account Officer is responsible for promoting and selling the company’s non-life insurance products (e.g., motor car, fire, marine, casualty, liability, and other general insurance lines). The role involves generating new business, maintaining relationships with clients, providing after-sales service, and ensuring that sales targets are achieved in line with company goals.
Qualifications:
- Bachelor’s degree in Business Administration, Marketing, Finance, or related field.
- Experience in sales, preferably in non-life/general insurance, banking, or financial services.
The Sales Account Officer is responsible for promoting and selling the company’s non-life insurance products (e.g., motor car, fire, marine, casualty, liability, and other general insurance lines). The role involves generating new business, maintaining relationships with clients, providing after-sales service, and ensuring that sales targets are achieved in line with company goals.
Qualifications:
- Bachelor’s degree in Business Administration, Marketing, Finance, or related field.
- Experience in sales, preferably in non-life/general insurance, banking, or financial services.
The Sales Account Officer is responsible for promoting and selling the company’s non-life insurance products (e.g., motor car, fire, marine, casualty, liability, and other general insurance lines). The role involves generating new business, maintaining relationships with clients, providing after-sales service, and ensuring that sales targets are achieved in line with company goals.
Qualifications:
- Bachelor’s degree in Business Administration, Marketing, Finance, or related field.
- Experience in sales, preferably in non-life/general insurance, banking, or financial services.
The Cashiering Staff is responsible for handling the company’s day-to-day cash transactions, ensuring accurate recording, safekeeping, and timely deposit of collections. The role also involves issuing official receipts, preparing collection reports, and assisting in other cashiering and finance-related functions to support smooth business operations.
Qualifications:
- Bachelor’s degree in Accounting, Finance, Business Administration, or any related field.
- Preferably with experience in cashiering, accounting, or related functions.
The Cashiering Staff is responsible for handling the company’s day-to-day cash transactions, ensuring accurate recording, safekeeping, and timely deposit of collections. The role also involves issuing official receipts, preparing collection reports, and assisting in other cashiering and finance-related functions to support smooth business operations.
Qualifications:
- Bachelor’s degree in Accounting, Finance, Business Administration, or any related field.
- Preferably with experience in cashiering, accounting, or related functions.
ROLE PURPOSE
The Assistant Manager for subrogation and financial institute role sits at the intersection of legal recovery, financial auditing, and relationship management. Essentially, this job is to ensure that the company isn’t paying for damages that were actually the fault of a third party, while also managing the complex financial handshakes between the firm and other banks or insurers.
QUALIFICATIONS
- Bachelor’s degree in Business Administration, Marketing, Finance, or related field.
- Preferably with experience in account management, or insurance operations (non-life).
RESPONSIBILITIES
- Oversee daily operations of the subrogation and recovery unit.
- Review claims files to identify subrogation potential across motor, property, liability, health, or workers’ compensation claims.
- Ensure accurate evaluation of liability, damages, and applicable laws to determine recovery opportunities.
- Monitor workloads, case assignments, and performance of the subrogation team.
- Lead or support recovery actions with third-party insurers, policyholders, legal representatives, and external partners.
- Negotiate settlements to maximize recovery amounts and reduce claim losses.
- Approve settlement recommendations, recovery strategies, and compromised offers within delegated authority.
- Coordinate with adjusters and investigators to obtain facts, evidence, or supporting documents.
ROLE PURPOSE
The Claims Inspector is responsible for inspecting, assessing, and verifying insurance claims to ensure accurate, timely, and fair claim settlements. This role involves evaluating property, vehicle, or other insured assets, investigating claim circumstances, and preparing comprehensive reports for claims processing.
QUALIFICATIONS
- Bachelor’s degree in Business Administration or at least 2 years graduated course related on this field.
- Professional certifications in insurance inspection or claims handling are a plus.
- Preferably with experience in sales, account management, or insurance operations (non-life).
RESPONSIBILITIES
- Conduct on-site inspections of insured properties, vehicles, or assets.
- Assess the extent of damage or loss in alignment with policy terms.
- Take photographs, measurements, and detailed notes for accurate documentation.
- Verify the authenticity of claims and detect potential fraud.
- Interview claimants, witnesses, or third parties when necessary.
- Review police reports, repair estimates, or medical reports related to claims.
- Prepare detailed inspection and assessment reports with recommendations.
- Maintain accurate records of inspections, findings, and communication with stakeholders.
- Work closely with claims adjusters, underwriters, and policyholders.
- Coordinate with repair shops, service providers, and contractors.
- Provide clear explanations of inspection findings and claim outcomes to stakeholders.
ROLE PURPOSE
The Claims Processor is responsible for reviewing, verifying, and processing insurance claims in accordance with company policies, industry regulations, and contractual guidelines. This role ensures accurate and timely adjudication of claims, identifies discrepancies or potential fraud, and provides high-quality service to policyholders, providers, and internal teams
QUALIFICATIONS
- Bachelor’s degree in Business Administration, Finance, Risk Management, or a related field preferred.
- Professional certifications in insurance inspection or claims handling are a plus.
- Preferably with experience in sales, account management, or insurance operations (non-life).
RESPONSIBILITIES
- Review and process incoming claims (medical, auto, property, casualty, life, etc.) for completeness, accuracy, and eligibility.
- Verify supporting documentation such as medical records, police reports, invoices, repair estimates, and policy information.
- Apply policy guidelines, coverage limits, and benefit rules to determine claim outcomes.
- Enter and update claim data in the claims management system with high accuracy.
- Calculate benefit payments, co-pays, deductibles, depreciation, or other relevant cost factors.
- Communicate with policyholders, providers, adjusters, agents, or vendors to clarify missing information or resolve issues.
- Provide updates on claim status and explain determinations clearly and professionally.
- Collaborate with underwriting, customer service, and claims adjusting teams as needed.
- Maintain accurate and complete records of claim activities and decisions.
- Prepare internal reports or summaries related to claim trends, errors, or processing delays.
- Support audits and internal reviews by providing required claim documentation
ROLE PURPOSE
The Senior Recovery Staff is a high-level professional responsible for reclaiming funds that the insurance company has paid out. They focus on subrogation pursuing third parties responsible for a loss and overpayment recovery. Because they handle high-value or complex cases, this role requires a blend of legal knowledge, financial acumen, and sharp negotiation skills.
QUALIFICATIONS
- Bachelor’s degree in Business Administration, Finance, Risk Management, or a related field preferred.
- Professional certifications in insurance inspection or claims handling are a plus.
- Preferably with experience in subrogation
and recovery, account management, or
insurance operations (non-life).
RESPONSIBILITIES
- Analyze complex claim files to identify “hidden” subrogation potential against negligent third parties (e.g., in auto accidents, property damage, or product liability).
- Review police reports, witness statements, and expert evidence to establish the legal liability of other parties.
- Develop and lead strategies for high-exposure cases to maximize the amount recovered for the company.
- Directly negotiate with third-party insurers, legal counsel, and uninsured individuals to reach favorable financial settlements.
- Resolve complex disputes regarding policy wording, “Contribution” (where multiple insurers are involved), and local negligence laws.
- Act as the “subject matter expert” for junior staff, providing guidance on difficult files or high-dollar claims.
- Track recovery targets and “leakage” (missed recovery opportunities) to report on the financial health of the recoveries portfolio.
- Identify trends in claim losses and suggest improvements to underwriting or claims handling to prevent future losses.